Customer Service Supervisor
other jobs OPR Ltd
Added before 7 Days
- England,South East,Surrey,Guildford
- full-time
- £28,000 - £30,000 per annum
Job Description:
Customer Service Advisor
Working for a global leader within the heating industry you will be working in a team communicating with customers and engineers via phone and e-mail to provide an outstanding customer service experience.
The hours are 08.00 - 16.30 with 30 mins for lunch and this is a fully office-based role.
Our client offers when taken on permanently:
*Onsite parking
*Pension
*Private Health Insurance (after a continuous 2 years’ service with the company)
*Annual leave 22 days, rising to additional year after 2 years’ service
Your key duties will include:
*Handle all incoming enquiries and/or complaints by phone and email
*Manage the jobs allocated to service agents to ensure appointments have been booked with customers
*Document all call information according to standard operating procedures
*Chase outstanding invoices on a weekly basis with each service agent
*Manage jobs and invoices to close off outstanding work through the process of payments to finance
*Arrange collection of parts after job with warehouse and engineers
*Arrange for parts to be ordered ready to be dispatched from warehouse for engineer job orders
*Where required arrange warranty documentation to be sent to customers by post
*Provide customers with product and service information
*Support training administration for engineer training days
*Data analysis of phone and repair logs
Skills/ Experience
*Worked in a busy call centre environment
*Intermediate to advanced Excel skills
*Highly motivated and pro-active
*Customer focused with excellent customer service
*Strong organisation skills
*Willing to learn new processes and adapt to changes
*Must be able to communicate at all levels and be a team member
*Ideally some experience of managing / mentoring / training others
Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV’s.
Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page "Find A Job".
Working for a global leader within the heating industry you will be working in a team communicating with customers and engineers via phone and e-mail to provide an outstanding customer service experience.
The hours are 08.00 - 16.30 with 30 mins for lunch and this is a fully office-based role.
Our client offers when taken on permanently:
*Onsite parking
*Pension
*Private Health Insurance (after a continuous 2 years’ service with the company)
*Annual leave 22 days, rising to additional year after 2 years’ service
Your key duties will include:
*Handle all incoming enquiries and/or complaints by phone and email
*Manage the jobs allocated to service agents to ensure appointments have been booked with customers
*Document all call information according to standard operating procedures
*Chase outstanding invoices on a weekly basis with each service agent
*Manage jobs and invoices to close off outstanding work through the process of payments to finance
*Arrange collection of parts after job with warehouse and engineers
*Arrange for parts to be ordered ready to be dispatched from warehouse for engineer job orders
*Where required arrange warranty documentation to be sent to customers by post
*Provide customers with product and service information
*Support training administration for engineer training days
*Data analysis of phone and repair logs
Skills/ Experience
*Worked in a busy call centre environment
*Intermediate to advanced Excel skills
*Highly motivated and pro-active
*Customer focused with excellent customer service
*Strong organisation skills
*Willing to learn new processes and adapt to changes
*Must be able to communicate at all levels and be a team member
*Ideally some experience of managing / mentoring / training others
Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV’s.
Please note that by applying for the above job it will be understood that you accept our Terms of Business and Privacy Policy which can be found on our website on the page "Find A Job".
Job number 1637738
metapel
Company Details:
OPR Ltd
OPR Resourcing Specialists is one of the leading recruitment agencies in Woking specialising in supplying temporary and permanent office based staff. ...