Customer Service
£23,000 
Office based 
Coventry 

Our client

A vibrant and thriving British manufacturer who distributes their products globally is currently recruiting for a confident customer service professional to join them on a full-time permanent basis.
Working in their busy customer service team you will act the first point of contact for existing customer needs.

The role
*Delivering excellent customer service via phone and email
*Managing multiple inboxes ensuring emails are picked up in a timely manner
*Processing orders
*Overseeing logistics to ensure timely delivery of goods 
*Investigating damaged product claims ensuring photos and details of claim have been captured correctly
*Liaising with suppliers to ensure order is accurate and built to spec 
*Providing goods in team with updates when to expect deliveries 
*Ensuring CRM system up to date with customers notes
*Update pricing matrix 

The candidate
*Passionate about customer service 
*The ability to understand a technical product 
*Experience in a similar role preferred but not essential 
*Ability to liase with multiple departments 
*Confident
*Strong communication skills both written and verbal 
*Ability to multi-task 
*Strong work ethic
*Comfortable working within a busy team but can also work independently

Interested? Please click apply today!