My client is seeking a proactive and highly organised Team Leader to join their financial services global team based in Ipswich. This role will involve managing a dynamic team, ensuring efficient service delivery of the business. 

Main Responsibilities:

*Team Management: Oversee daily team activities, optimising resources and ensuring quality service delivery. Allocate work effectively and monitor team productivity to meet KPIs.
*Support and Development: Conduct one-to-ones and performance reviews, and ensure all team members have clear SMART objectives. Organise training, coaching, and mentoring to ensure team members are fully equipped to perform their roles.
*Process Improvement: Maintain and improve internal processes, ensuring effective cross-team communication and documentation. Participate in cross-team meetings to enhance efficiency.
*Customer Relationships: Ensure all documentation is indexed accurately and distributed efficiently. Provide ongoing support to internal teams, acting on feedback to drive service improvements.
Required Skills and Experience:

*Strong organisational, leadership, and interpersonal skills.
*Ability to manage team productivity and prioritise tasks effectively.
*Excellent attention to detail and experience in a process-driven environment.
*Strong administrative and analytical skills with the ability to handle sensitive information.
*IT proficiency, ideally with claims or insurance systems.
*Self-motivated, adaptable, and able to meet new challenges head-on.
For more inforamtion contact Sian Burke