IT Support Analyst
A leading Insurance firm is looking to hire an IT Support Analyst.
You would be responsible for:
* Providing 1st and 2nd Line support to end users and provide a high level of service availability (Password reset, troubleshooting, maintenance)
* Ownership of Incidents, Service Requests, Problems and Change Requests
* Windows build and deployment tools, such as MDT, Autopilot
* Troubleshooting Outlook, including problems connecting to Exchange/Office 365
* Ensure all equipment; PCs, Laptops, Printers, iPhone, telephones and scanners are maintained in optimum condition
Therefore, they are looking for candidates with the following skills and experience:
* Microsoft active directory knowledge.
* Knowledge of PowerShell scripting language
* Knowledge of Microsoft Windows 10, Windows Server 2012/2016/2019, and Microsoft Office Suite O365.
* An understanding of networking principles as applied to LAN, WAN and VOIP configurations.
* Strong IT troubleshooting skills, in relation to end-user support.
IT Support Analyst