About us:
EDHEC is looking for a mid-senior executive to join a team working on private investments with the mission to engage the investment community worldwide and increase the impact of EDHEC research amongst market participants and their relationship with EDHEC.
Objectives
Supporting the Head of Business in ensuring high levels of client satisfaction and success in day-to-day operations
Conduct regular account management responsibilities. Responding to client queries in a timely manner, broadening use case at each client account to ensure longevity and retention
Conduct product training sessions and use case demonstrations with clients
Update FAQs and other collateral that serve to educate users on our data/methodology 
Work closely with the client services team in actively monitoring each account, especially those clients at risk, formulating and seeing through strategies to mitigate account terminations or client dissatisfaction
Manage broad client communication regarding new product launches, platform changes, subscriber notices
Collaborate with the sales team to generate cross-selling opportunities
Requirements
At least 3-5 years of experience in the finance industry either in an account management or market research role
Subject matter knowledge within the overall finance, preferably in private equity
Experience producing written reports for wide public use and presenting to senior management and to external parties
Experience in relationship-building, value proposition, engaging with industry stakeholders in a meaningful and goal-oriented way in order to meet business objectives
Excellent Microsoft Excel and PowerPoint skills
Experience with Salesforce preferable
Competencies
A self-starter, able to work independently and within a team
A confident and strong communicator, able to conduct high-level conversations/engagements with senior industry stakeholders. Public speaking experience preferred but not compulsory
The ability to demonstrate flexibility, adaptability to different workflows and processes
Responsiveness and work efficiency - the ability to deliver on time to deadlines
Operational efficiency – the ability and drive to manage disparate workflows
Project management – the ability to plan and manage complexity, running several projects at the same time & see it to fruition
The legal right to live and work within the United Kingdom.
Attractive salary and bonus, healthcare and pension plan coverage.
The salary will be determined according to EDHEC’s pay scale, the candidate’s qualifications and experience.
To apply for this offer, please send a CV and a cover letter.
To know more about EDHECinfra: https://edhec.infrastructure.institute/mission