Position: Customer Service Advisor (Membership Support Advisor)
Salary: up to £25,000 DOE

Contract: Permanent

Location: Warwick CV34, hybrid based, 2 WFH, 3 in office. No flexibility on that

Working Shifts: 9am-5pm Monday to Friday, 37 hours p/w
Coventry Reed Specialist Recruitment are delighted to be representing a company within the properties sector
Our client are steadily growing and are in need of an extra Membership support Advisor to help their Members with general tenancy & lettings contract queries.
Membership Support Advisor duties include:
*Answering queries via telephone, providing support or signposting legal & compliance queries from members (1st point of call)
*Log accurate data and member discussions on the CRM system.
*Promote/signpost FAQs factsheets and legislation & policy guidance to members.
*Help review and complete existing legal documents and templates.
*Escalate legal queries where applicable
*Keep up to date with property policies & legislations and the general property industry
The phonelines operate from 10am until 4pm to ensure that the advisors have time to do deal with any outstanding queries/admin duties.
Membership Support Advisor person specification:
The person would either be:
*Excellent customer service skills, with eloquent communication skills
*A lettings expert is ideal but not essential as training will be given (Estate Agent, Lettings Agent, someone who understands lettings legality and contracts)
*Good researching skills and experience
Other essential skills and experience needed –
*Professional manner and clear communication skills
*Customer service experience
*Proficient Microsoft Office.
*Ability to work under pressure/in a fast paced environment
*Eager to self-develop to continue being the expert in your field
The team are friendly, lively and social, so this would suit someone who is looking for a close knit team to work alongside.
Our client offers:

• Onsite car park
• FREE courses after probation period (level 3 and 4 equivalent)

• 23 days holiday plus bank holidays, extended with length of service (up to 28 days holidays)
Apply today and a Reed representative will guide you through the next steps of your application.
Interview process:

1st stage – Reed Interview

2nd stage – MS Teams call with client
3rd Stage – Face to face on site