IT Service Desk Analyst - Windows, Desktop, Network Config, MS SQL.
*up to £27,000 + training, benefits, career development
*Onsite / Hybrid in Eastleigh, Southampton, Hampshire
*Shift Work; 4 days-on, 4 days-off
We are looking for an experienced IT Service Desk Support Engineer who will help support internal systems in a Windows Desktop environment. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level.
Responsibilities
*Provide an IT help desk service for the company to obtain assistance with their IT issues.
*Be able to identify areas for improvement.
*Supporting performance and other IT related issues when they are called into the support desk team.
*Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs.
To be considered for the role, you will need:
*A broad understanding of Infrastructure, specifically covering: *An understanding of systems management tools and platforms, remote access solutions, operational reporting tools and log management systems.

*An understanding of corporate systems including: *Email systems, preferably Office365,
*Collaboration solutions such as SharePoint, Jira and Confluence,
*Telephony systems and their network implications.

To be proactive and pragmatic and extremely detail orientated.

Useful Skills & Experience
*Understanding of ITIL processes and the provision of IT support services
*Microsoft Virtual Desktop
*Understanding of SQL Databases
This is a great time to join the business as they grow and evolve the business. You will benefit from training, personal development and support from a large and talented support team.
Please send your CV to , or hit apply to upload your details.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.