Our client is a leading global manufacturing company based in Poole. They offer a comprehensive design, planning and advice service to their clients which they are extremely proud of, and due to their continued success are expanding their team!
They require an experienced Customer Support Administrator to ensure their customers have a positive experience and that they continue to exceed our customer expectations.
Key Job Duties and Responsibilities: *Answering the telephone and forwarding calls where appropriate
*Address and resolve customer complaints and issues, escalating when necessary
*Updating/maintaining records in our CRM system, ensuring data accuracy and confidentiality
*Handling requests for information
*Creating quotes and processing orders etc.
*Work closely with other teams to ensure a seamless customer experience
Experience required:
*Previous experience communicating with customers on the phone and via email
*Experience in delivering an excellent level of customer care
*Worked in an administrative position within a customer support environment or similar for at least 2 years
Skills useful to the role:
*Excellent communication skills
*Be enthusiastic, credible and dependable
*Be focused and goal oriented
*Be able to achieve high customer satisfaction
*Have good organisational skills
*Be able to multitask
*Be able to work within a team or independently
*Be inventive, resilient and able to work under pressure
*Proficient in using Outlook, MS Word and Excel
*Knowledge of SAP Business 1 and Dynamics would be an advantage but training will be given
In return you will receive a competitive salary and benefits!
*Competitive salary
*25 days Holiday increasing for service
*Private Medical Cover
*Employee Assistance Program
*Company Pension
*Birthday and Christmas Love2Shop Vouchers
*Health Cash Back Plan which includes gym membership discounts
*Life Assurance
*Cycle to work scheme
*Employee Volunteering Day