We are delighted to be recruiting for this brand-new role working in Central Exeter (and hybrid after training) for one of our clients, a large property company, as a trainee Quality Standards Officer with a starting salary of £24,300 and great career prospects.
*The role would involve working in a fast paced and demanding office environment, responsible for supporting the continual review and improvement of the corporate client services department.
*Auditing teams, individuals and processes and identifying and ensuring best practice is applied uniformly across the department. Responsible for the identification, rectification of corrective actions to eliminate non-conformance within the department.
*Working with teams, providing recommendations to enhance business practices and ensuring best quality of service is provided to customers.
*Identify training/coaching requirements, reporting to the Risk and Governance Manager to ensure appropriate action is taken to improve the situation, monitoring and reviewing progress to ensure the benefits of the coaching plan or training has taken effect and been realised by the business.
*Providing support to the Risk and Governance Manager, reporting on a monthly basis to the Operations Director, CSMs and Account Managers; and providing support to the Risk and Governance Manager in the completion of comprehensive audit summaries for Clients on a monthly, quarterly or bi-annual basis.
*Provide support to the Risk and Governance Manager to ensure compliance adherence, monitoring and reviewing compliance testing across the department.
*Embedding best practice across the department, working with the Risk and Governance Manager to support individuals and provide coaching (where appropriate) to team members.
Skills required although full training on the role will be given.
*Excellent analytical skills; identifying problems and root causes
*Ability to work to deadlines and tight timeframes
*Ability to prioritise own workload and with limited supervision
*Ability to create and deliver audit schedules
*Ability to remain objective and accurate when investigating issues
*Ability to communicate at a high level - written and oral
*Proven customer service skills
*Self-motivation & flexibility
*Strong attention to detail
*IT literate
*Excellent time management skills
If you have any lettings experience or auditing it would be an advantage but not essential. What we are really looking for is someone looking to forge a new career and with strong people skills, a willingness to learn, excellent attention to detail, and the ability to interpret information. Monday to Friday 9-5.30pm (after probation you can work from home Mondays and Fridays), No weekends and starting salary £24,300 pa.
If this role is not suitable for you, but you know of someone that might be interested, please remember our £150 - Recommend a friend scheme (Subject to our terms and conditions)
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.