Who we are looking for
Alpha Portfolio Services is increasing its talent to support client expansion onto our Front-to-Back, Investment Platform - Alpha.

The candidate will be expected to manage the day to day running of the EMEA Portfolio Services Teams for multiple clients including BAU leadership for Portfolio Control, Cash Services, Account Services, Front Office Support and Front Office Data Control.

The candidate will also have to make sure that all aspects of the Team’s activities are considered as part of the new client onboarding process and ensure participation in BUAT / CUAT / Parallel testing and all other specific tasks that need to be completed ahead of a new conversion.

Why this role is important to us
The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGD’s tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for
As Portfolio Services Manager, Managing Director you will oversee the following:

*Using provided tools, review accounts for issues associated with Portfolio Health:
*Act as primary support for clients using Charles River Investment Management System (CRD).
*Ensure position and transaction data in CRD, State Street’s front office platform and IBOR recordkeeping systems are aligned.
*Client query support on complex data issues across Middle Office systems including use of SQL queries for researching issues and tracking data.
*Subject matter experts in the IBOR record keeping system, provide support for client operations teams with any operational client queries.

*Act as the escalation contact for Alpha Operations Teams on more complex queries / issues / breaks requiring end to end portfolio services support.
*Interact with all Global Delivery teams (e.g. Cash Services, Fund Accounting, Custody, Corporate Actions, Trading, Performance)
*Build cooperative and professional internal/external relationships achieving group and client goals. Utilize all available resources throughout SSC, not limited to Global Delivery.
*Interact with clients, representing the team as needed in senior escalations
*Prepare oversight reports for audit where applicable.
*Act as the Governance lead for offshore locations where applicable
*Manage staff to meet goals; conduct regular team meetings with staff.


What we value
These skills will help you succeed in this role
*Strong critical thinking, problem solving, and decision making skills
*Team and project management experience
*Exceptional client service skills


Education & Preferred Qualifications
*15+ years’ experience in an asset management / middle office role
*Experience in back- and middle-office management of high-demand middle-office clients is considered a plus
*Industry relevant qualifications, e.g. IMC, CFA.
*Knowledge of order management systems, ideally CRD but not a must-have.


About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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