Company description:
International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.
Job description:
About the role
Are you empathetic? Are you looking for a position where you can use your people skills to support others through times of crisis?
International SOS is currently recruiting a Customer Service Executive to join the team in Chiswick, West London.
Customer Service Executives are the heartbeat of what we do. By liaising with doctors, nurses and logistics professionals to ensure our members receive the highest standard of care - you will be making a difference, every day.
Key responsibilities
- Support and assist members with healthcare and security queries
- Ensuring clients’ medical situations and treatment are handled with utmost professionalism and care, by booking appointments, authorizing treatments or handling policy claims
- Assess situations, co-ordinate care and communicate logistics across the world
- Collaborate with a team of doctors, nurses, security, and operations experts in a fast-paced environment.
About you
- Critical thinking and organizational skills to handle a variety of situations
- A passion to help people, and natural empathetic approach
- An appreciation for the importance of data protection and privacy; the ability to take ownership to protect data and process integrity.
- Confidence in using Microsoft Office
- Experience in Customer Service in a contact center / similar environment is beneficial
- Educated to A’ Level or Degree level with an interest in Healthcare, World Politics or International Security preferred
Benefits
- Salary is £29,000 per annum
- Structured career development track, with opportunities for progression and advancement
- Option for rosters working 3 days on, 4 days off every week, eligible for overtime allowances and salary increases based on performance
- 18 days annual leave increasing with service, option to buy additional annual leave
- A day’s leave for your birthday
- Private health care, dental cover, pension scheme, life insurance, paid volunteering day
- Subsidised staff cafeteria and free tea, coffee and fruit
- Discount schemes (Cycle2work, season ticket loans, gym discounts)
- Access to our Employee Assistance & Employee Support Programme
- Access to Chiswick Business Park Enjoy Work events
- Start date: January 2025 (Flexible)
Profile description: