Key Responsibilities
• Provide Administrative support, i.e. dealing with reactive enquiries from all inboxes, answering the phone calls and directing to the correct places and people.
• Occasional travel to site to conduct site inspections.
• Oversee the maintenance and upkeep of communal areas, ensuring compliance with health and safety regulations.
• Arrange and manage repairs and maintenance works with approved contractors both reactive and proactively in line with the service agreements.
• Ensure costs are controlled and expenditure is approved in line with the service charge budgets.
• Act as the primary contact for leaseholders, residents and freeholders addressing queries promptly and professionally
• Address complaints and disputes, escalating issues where necessary.
• Maintain accurate records of inspections, works and correspondence.
• Ensure properties comply with all relevant regulations, including fire safety/ health and safety and lease terms.
• Monitor performance of current service providers and negotiate competitive pricing where applicable.
Skills/ Knowledge
• Familiarity with leasehold management, service charge budgets and relevant UK property legislation.
• Strong organisational skills and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficient in and Microsoft Office.
• Ability to handle conflict resolution professionally.
Additional Information
• Travel: a valid UK driving licence and access to a vehicle will be required for site visits. Mileage expenses will be reimbursed where applicable.