We are seeking a dedicated Customer Service professional to join our team in Southampton on a temporary basis. The role involves providing exceptional support, ensuring customer satisfaction and efficient service delivery.
Client Details
The company is a small-sized organisation, committed to delivering excellent service and maintaining high standards in its operations. They pride themselves on a supportive work environment and a focus on customer satisfaction
Description
*Respond to customer enquiries promptly and professionally via phone, email, or other communication channels.
*Process and manage customer orders accurately within the required timeframes.
*Provide clear and effective communication to customers regarding products, services, and delivery updates.
*Collaborate with internal teams to ensure customer needs are met efficiently.
*Maintain accurate records of customer interactions and transactions.
*Handle customer complaints with care, ensuring a positive resolution.
*Monitor and report on customer feedback to improve service quality.
*Support administrative tasks within the secretarial and business support department as required.
Profile
A successful Customer Service professional should have:
*Previous experience in a customer service or administrative role.
*Strong communication and interpersonal skills.
*Proficiency in using standard office software and systems.
*A proactive approach to problem-solving and attention to detail.
*The ability to manage multiple tasks and prioritise effectively.
*A customer-focused attitude with a commitment to delivering excellent service.
Job Offer
*A temporary position with the opportunity to gain valuable experience.
*A supportive and professional working environment in Southampton.
*Opportunities to enhance your skills in customer service and business support.