*Job Title/Location: Customer Administrator, Epsom/WFH
*Salary: To £29,000 + bonus + pension + benefits package
*Office/WFH: 3 days office, 2 days WFH. Training period 100% office based
*Requirements: A customer service or administration background, ideally within Financial Services, Banking or Insurance. Recent graduates considered.
*Role Snapshot: Dealing with all areas of administration relating to mortgages & savings products whilst also liaising with customers regarding queries or chasing for information. Role is approx. 80% admin and 20% customer liaison.
This company has a reputation for developing staff & keeping people happy & motivated. Great chance for those with customer service / admin experience, possibly recent graduates to work with an expanding business
The Company/Team: Our client is a highly regarded Financial Services company who base their customer services model on just that, 1st rate service as opposed to the hard sell. This role is set within a team of 13, the role being open purely due to an internal mover – another example of people developing within the business.
The Role: As a Customer Administrator, you will be tasked with delivering an exceptional experience for every customer through the administration of mortgage and savings products. This role plays a vital part in ensuring that every customer outcome reflects our clients’ values, these are based on respect, doing the right thing by customers whilst continuing to learn. The main elements of the role include:
*Act as a trusted & empathetic point of contact for customers, ensuring every query & complex case is resolved efficiently, accurately & with care.
*Manage all aspects of complex mortgage administration inc. Buy to Let, Transfer of Equity, Interest Only mortgages & mortgage arrears cases.
*Handle sensitive cases such as deceased customer accounts, Powers of Attorney, and 3rd party authorities with compassion, professionalism & respect.
*Manage centrally controlled reporting.
*Assist in testing new products, system changes & processes.
*Eventual involvement in coaching & training other team members.
*Represent the team in meetings and working groups.
Skills / Experience Required: For this Customer Administrator role our client will consider people with customer service experience, ideally previous administration experience within Financial Services, Banking or Insurance. Our client will also consider recent Graduates with some level of customer service experience. Good MS Office skills are needed, as is an eye for detail and the ability to work accurately within a fast-paced environment.
Additional Information: The Customer Administrator role is a great opportunity for progression. Salary is to £29,000 along with an annual bonus, good company benefits inc. pension & professional study sponsorship.
The Customer Administrator post is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.