Customer Service Manager
*Location: Ipswich
*Job Type: Full-time and hybrid with 1 day working from the office
*Salary: From £37,500 per annum
We are looking for a proactive Customer Service Manager to lead and enhance the operational activities of our clients Customer Service Team, which includes the Parking and Enforcement services. This pivotal role focuses on maintaining high standards of service and ensuring compliance with all relevant laws and regulations.
Day-to-day Responsibilities:
*Direct the daily operations of the Customer Service Team, focusing on efficiency and compliance in the Parking and Enforcement services.
*Continuously update and manage the Operational Management Plan & Operations Manual to reflect changes in systems and processes.
*Oversee all aspects of team management including recruitment, training, performance evaluations, and professional development.
*Ensure all systems and suppliers meet legal standards and operate effectively.
*Maintain necessary accreditations and manage all associated documentation.
*Collaborate with the Governance Manager to guarantee adherence to all applicable laws.
*Manage both compliments and complaints, promoting a culture of service excellence.
*Lead projects within the Parking and Enforcement areas and assist with other service projects as needed.
*Conduct research, compile reports, and achieve KPI targets.
*Oversee health and safety protocols, conduct site audits, and provide feedback to Service Managers.
*Support Service Managers and departments by ensuring the Customer Service Team meets their responsibilities accurately and efficiently.
Required Skills & Qualifications:
*Ideally experience or understanding of parking enforcement but not essential.
*Demonstrated ability to manage and mentor staff, including performance assessment and feedback.
*Comprehensive knowledge of relevant regulations, legislation, and operational practices.
*Strong project management capabilities.
*Skilled in organising and prioritising workloads for self and team.
*Proven ability to enhance service policies and procedures.
*Professional demeanour with excellent leadership skills.
*Superior communication skills, both oral and written.
*Commitment to high standards of work and customer service excellence.
*Proficient in Microsoft Outlook, Excel, and Word.
*Must possess a full UK driving license.
Benefits:
*Hybrid working with 1 day in the office
*27 days holiday which increases with service
*Free gym membership
*Career average pension
*Monday to Friday hours.
To apply for this Customer Service Manager position, please submit your CV detailing your relevant experience and your interest in this role.