Role SummaryThe Practice Manager oversees operational delivery, team leadership, financial processes, and cross-functional coordination for a busy litigation practice. The role serves as the main point of contact for operational and staffing matters and ensures smooth, efficient practice support.
Key Responsibilities

Operations & Service Delivery*Act as the first point of contact for operational queries; triage and escalate as needed.
*Lead monthly operations meetings, track actions, and provide updates.
*Maintain consistent processes across offices and handle operational escalations.
People Leadership*Manage and develop the paralegal team, including recruitment, onboarding, performance reviews, and progression.
*Allocate workloads, balance capacity, and oversee utilisation tracking.
*Maintain mentoring frameworks and ensure trainees gain exposure to paralegal work.
*Embed organisational support-staff values into team routines.
Financial Coordination*Monitor time recording, WIP, and disbursements with Finance; support accurate, timely billing.
*Contribute to budgeting and prepare operational reports or dashboards.
HR & Culture*Support HR processes including probation, appraisals, and employee relations.
*Build strong relationships with HR, IT, Finance, and other support functions.
*Assist with recruitment activities.
External Liaison*Coordinate logistics and payments with external counsel and suppliers.
*Represent the team at internal support-staff meetings.
Marketing & Profile*Assist with legal directory submissions and practice-level BD activities.
General Duties*Be the main contact for senior operational advisors.
*Provide troubleshooting support to partners.
*Organise team events and client dinners.
*Manage the team’s corporate card.
Skills & Experience*Experience in legal practice management or similar operational leadership.
*Strong team-leadership and people-development skills.
*Excellent communication and cross-team collaboration.
*Financial process understanding (billing, budgeting, reporting).
*Confident with legal tech, document management, and e-filing tools.
*Proactive, solutions-driven, and committed to high-quality service.
*Able to work effectively at all levels and remain calm under pressure.
*Professional, adaptable, and well-organised.