Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street.
Main Duties and responsibilities:
*Carry out technical site visits as required for repairs on IT equipment
*Diagnose and carry out structured cabling or WiFi Fault repairs
*Attend fault calls where the local engineer does not have the required skill set
*Attend escalated break-fix and problem calls
*Diagnose and/or repair faults to component level, or whole unit replacement where required
*Conduct site surveys for WiFi installation and planned upgrades
*Planned and regular maintenance of all on site equipment
*Responsible for advice to employed engineer’s queries
*Coaching and mentoring individual engineers to improve technical and soft skills
*Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required
*The ability to have technical conversations and effectively challenge and question to ensure the correct outcome
*Provide support for engineer’s development plans to improve their capabilities
*Be prepared and available to undertake any relevant training as required
*Provide a timely, polite and effective service
*Provide on-call cover during evenings and weekends on a rotational basis
*There is a requirement to work at various heights, therefore, the ability to carry out work using ladders, and other such equipment is a requirement
Skills, Knowledge & Experience:
Essential:
*Experienceof maintaining and installing EPoS equipment
*Detailed knowledge of computer hardware (EPoS, PC’s, IP networks, WiFi networks and Service Hardware)
*Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes
*Customer service; understands and responds to customer needs (internal and external), and exceeds expectations where possible
*Communication and team working; work co-operatively with others to achieve a common goal, and communicate information in a clear, concise and accurate manner
*Problem solving and decision making; analyse information appropriately in order to find the best solution, and take a balanced view to reach logical conclusions and make relevant decisions.
*Commercial and organisational focus; demonstrate an understanding of overall business and commercial issues facing the company
*Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality
Desired:
*Previous experience of working within a mobile workforce
*Proficient in the use of Microsoft Office software
*Ability to quickly learn new software packages
*Due to the nature of the work, out of hours work will be required
*Extensive travelling within the area is required
*Occasional overnight stays
*Full UK driving license
Reference INDMP
Job Types: Full-time, Permanent
Benefits:
*Discounted or free food
*On-site parking
*Sick pay
Experience:
*EPoS: 2 years (required)
Licence/Certification:
*Driving Licence (required)
Work Location: On the road