Key Results
* Support the Domiciliary Care Lead in the day to day running of a comprehensive care and support service including assessing residents’ care needs and formulating care packages.
* Maintains record and consistently works in line with regulatory bodies - for example but not exclusive to GDPR, CQC, HSE, Local Authority expectations etc.
* Support the Lead in ensuring shifts are covered and worked; rota coordination; payroll; timesheets and signing off care certificates.
* Act as the ’go-to’ for a variety of resident care package related queries including complex care - general customer service.
* Build and maintain positive relationships with a wide range of stakeholders across and externally to St Monica Trust.
* Support care team with care, domestic and laundry duties (complex care, meds, personal care, mobility etc.). Fulfil rostered on-call duties.
* Deputise for Dom Care Lead when required.
Skills and Experience
Communication
* Advocate culture of communication and information sharing between team members.
* May involve others in resolving and discussing mutual problems.
* Written responses presented in range of formats.
* Exchanges and clarifies technical or complex info for diverse audience.
Thinking Style
* Analyses facts and available information to resolve varied and non-routine problems.
* Plans and organises a range of interlinked activities and tasks.
* May modify processes for best outcomes.
* Confident with data and report writing/business case.
* Aware of wider issues.
* Uses experience to identify most appropriate actions.
* Pre-empts issues and trouble shoots.
Leadership
* Deliver informal coaching and guidance.
* Support team leader/line manager in recruitment and selection of new colleagues.
* Oversee Bank and Agency workers, allocating work and general line management responsibilities.
* As relevant, contribute to colleagues’ performance reviews.
* Monitors workflows.
Working with Others
* Role models integrity.
* Flexible style, stepping in to support team members when required.
* Liaises with other teams/departments and external partners/contacts as service area expert.
* Encourages engagement and flexibility within team.

Other Skills and Qualifications

Essential
* Experience of working within a nursing home, hospital, extra care housing of domiciliary care service.
* Understanding of the needs of older people, including dementia and complex care needs.
* Good level of IT skills (Microsoft packages).
* Health and Safety risk assessment and Safeguarding knowledge and experience.
* Health and Social Work legislation and CQC requirements.
* Care Certificate.
Desirable
* NVQ Level 3 (or equivalent) in social care.
* Experience of supervising others.
* Experience of electronic care planning.
* First Aid, food hygiene and Manual Handling
Additional Information
* Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy.
* This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
* This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Pay: £14.05 basic per hour, plus enhancements for weekend working.
Hours: 20 hours per week
Location: The Chocolate Quarter, Keynsham