The role:
A successful financial services company is now looking for a Customer Service & Collections Executive to join its team in Newport. The Customer Service & Collections Executive will play an important role in meeting the overall business objectives in ensuring all customer accounts are up to date with payments. Mon-Fri 9-5. Hybrid working (3 days working from home) is available upon completion of the probationary period. Further responsibilities include…
* Maintain and administer a portfolio of customer accounts
* Negotiate with customers and suppliers to achieve the best payment outcomes
* Use tact and discretion when negotiating with customers and suppliers to build and maintain positive working relationships
* Make recommendations to line managers when appropriate to agree the best course of action on cases in arrears
* Assist line manager with reporting and case summaries
* Communicate with customers in a polite and professional manner to ensure the best possible solutions are achieved at all times
The Company:
* An award winning Financial Services business with excellent customer service and impressive growth plans for the future. Hybrid working is available upon completion of the probationary period.
The Person:
* Customer service experience with the ability to engage positively with customers to achieve mutually beneficial results
* Experience of account collections would be beneficial but not essential
* Demonstrate empathy and understanding in order to achieve the best results for all parties concerned
* Flexible and able to prioritise daily/weekly work schedules
* Willing to go the extra mile to achieve the best collection results on each account
* Excellent communication skills
Salary:
* £26k plus 25 days hols, monthly bonus, health, 3% pension, life assurance, gym membership