ADP are hiring a External Communications Manager to join our growing Service team!
Location: This role can be based out of our Staines OR Cheadle office -   Staines - 2 Causeway Park, The Causeway, Staines-Upon-Thames, TW18 3BF Cheadle - Southgate Centre One, 319 Wilmslow Road, Heald Green, Cheadle, SK8 3PW   Hybrid working — 3 days in office & 2 days from home   * Are you ready to join a company offering career advancement opportunities throughout your career journey?
* Do you have a strong background in providing and managing external communications?
* Are you looking for an inclusive environment with a culture of collaboration and belonging?   If so, this may be an opportunity for you! Read on and decide for yourself. 
JOB PURPOSE:

A pivotal role responsible for developing creative and proactive ways of communicating to our clients to improve brand awareness as a leader in HCM solutions, retain, grow our clients and make a positive impact on client experience. This role will work closely with business leaders within Service to develop innovative multi-channel marketing communications, keeping our clients informed of legislation changes, development advancements and thought leadership in HCM. A key part of this role will involve increasing our value proposition and delivering consistent communication to clients.
KEY DUTIES/TASKS:
* Develop, implement and deliver a comprehensive external communications strategy working with the Internal Communications Specialist, Sales & Marketing Team and ADP Corporate communications teams
* Manage a calendar of external communication initiatives that keeps all teams clear on planned activity -- ensure this is aligned with Internal Communication and Sales & Marketing initiatives
* Developing a multi-channel external communications strategy to retain, grown and improve client experience
* Deliver engaging webinars
* Strong communication, negotiation and diplomacy skills working with Senior Stakeholders including our Executive Leadership team
* Commercial awareness, ability to work against a budget and tight time frames
* Align external communications with our vision and ensure all communications are impactful and on brand
* Use of Eloqua email marketing software to distribute and measure effectiveness of communications
* Work closely with senior leaders in ADP UK to help drive effective communications to clients
* Support & cover the Internal Communications Specialist role when required including during holiday and sickness
* To align with the ESI communications team to share best practice and alignment with ongoing initiatives
GENERAL:
* Apply ADP communications governance, brand values and visual identity guidelines to all communications through multiple channels: internal events / email / posters and infographics/associate portal/video/collaboration software.
* Work with the Enterprise Learning Team to promote effective internal and external client communication
* Support and advise managers and leaders within Service with expert external communications guidance, enabling them to be effective communicators
* Coach key stakeholders as required on communication matters e.g. presentation style and use of language
* Monitor and engage as required on business projects & initiatives providing effective communications support
* Be aware of, review and implement the latest communication methods and strategies where appropriate
* Deliver against objectives, deadlines and within agreed budgets
* Reporting to the Head of Service

QUALIFICATIONS:
* Graduate level with professional qualifications in Communications, Marketing or similar
* 5 years’ experience in external communications working with senior stakeholders
* Demonstrated experience with content management creation, marketing programs, complex communication initiatives & deployments.
* Experience using selecting and using best communications vehicles to convey messages
* Experience using professional email marketing software
SKILLS:
* Strong communicator & presenter with exceptional verbal and written communication skills
* Highly organised, proactive with strong project management & time management skills
* High attention to detail with strong written, layout & design & professional publishing skills
* Highly creative and innovative, able to think laterally
* Strong knowledge & understanding of trends in digital media/social media
* Event organisational skills with ability to work under-pressure to tight deadlines
* Proactive with hands-on approach
* Independent, self-motivated and enthusiastic
* Strong collaboration skills and ability to work in a matrix environment
* Solutions orientation to bring results to develop and execute strategic communications plans
* Ability to deliver program analysis and metrics
* Excellent organization and multitasking skills with meticulous attention to detail
* Ability to interact with and influence all levels of management
* Strong commercial awareness
Benefits: * 23 days holiday
* Flexible benefits – private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
* Employee Assistance Program
* Company social events
* Annual salary reviews
* Annual bonus
* Paid study support
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
* Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
* Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
* Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
* Continuously learn through ongoing training, development, and mentorship opportunities.
* Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being.&