Service Innovation Assistant
other jobs FS1 Recruitment - Marketing, Digital
Added before 70 Days
- England,South East,Buckinghamshire
- full-time
- Salary negotiable
Job Description:
Our growing client is looking for a Chartered Assistant to join their team. The successful candidate will maintain a consistently high level of customer service for all stakeholders by utilizing processes and systems effectively, ensuring that tasks are accomplished in accordance with agreed-upon targets and key performance indicators (KPIs). Efficiently administer chartered-related activities, facilitating seamless information flow among essential stakeholders.
Responsibilities:
* Archive Chartered-related documentation in compliance with the Retention Policy.
* Provide administrative assistance to the Chartered Team Leader.
* Maintain accurate records in both the database and paper format.
* Respond effectively to Chartered standard queries via email, web chat, and phone, meeting agreed-upon SLAs for response times.
* Facilitate communication with ChPP assessors, aiding in the coordination of assessor availability for written submissions and interviews.
* Implement robust operating procedures for ChPP processes, covering both UK and overseas candidates.
Skills and Requirements:
* Educational Qualifications: Successful completion of GCSEs, including Mathematics and English, or equivalent qualifications.
* Experience: Proven track record in a customer services role, demonstrating effective communication skills through email, telephone, and web chat interactions.
* Knowledge: Proficiency in Microsoft Office and intermediate-level database IT skills.
* Skills: Exceptional time management, high attention to detail, Strong communication skills, adept at building and maintaining relationships.
Benefits:
* 25 days holiday + Bank Holidays.
* Private healthcare and dental cover is available after completion of probationary period.
* Pension scheme.
* Life assurance at four times the salary.
* Salary sacrifice schemes.
* Free parking on site.
* One paid volunteering day per year.
* Hybrid/flexible working options are available dependent on job role
FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.
Responsibilities:
* Archive Chartered-related documentation in compliance with the Retention Policy.
* Provide administrative assistance to the Chartered Team Leader.
* Maintain accurate records in both the database and paper format.
* Respond effectively to Chartered standard queries via email, web chat, and phone, meeting agreed-upon SLAs for response times.
* Facilitate communication with ChPP assessors, aiding in the coordination of assessor availability for written submissions and interviews.
* Implement robust operating procedures for ChPP processes, covering both UK and overseas candidates.
Skills and Requirements:
* Educational Qualifications: Successful completion of GCSEs, including Mathematics and English, or equivalent qualifications.
* Experience: Proven track record in a customer services role, demonstrating effective communication skills through email, telephone, and web chat interactions.
* Knowledge: Proficiency in Microsoft Office and intermediate-level database IT skills.
* Skills: Exceptional time management, high attention to detail, Strong communication skills, adept at building and maintaining relationships.
Benefits:
* 25 days holiday + Bank Holidays.
* Private healthcare and dental cover is available after completion of probationary period.
* Pension scheme.
* Life assurance at four times the salary.
* Salary sacrifice schemes.
* Free parking on site.
* One paid volunteering day per year.
* Hybrid/flexible working options are available dependent on job role
FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.
Job number 1216762
metapel
Company Details:
FS1 Recruitment - Marketing, Digital
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Industry:
For over 10 years FS1 Recruitment has partnered with a wide range of businesses across Milton Keynes, Bedfordshire, Buckinghamshire, Hertfordshire, No...