* Position: Utility Service Advisor
* Location: Welwyn Garden City, Herts
* Salary: £24,000 per annum +£2k discretionary annual bonus (paid quarterly)
* Contract: Permanent, Full-Time, Monday - Friday / Part-remote up-to 2 days in office - when successfully pass 3 month probation period / 37.5 Hours per week
Utility Service Advisor:
* Do you have excellent customer service and administration skills?
* Maybe you have some experience of the Energy or Utility markets? Although this is not essential.
* Are you able to multi-task and have excellent attention to detail?
* Do you possess strong numeracy, problem solving and analytical skills?
* Are you familiar with Microsoft Excel?
* Does working for a friendly, highly established organisation, which offers great company perks and career opportunities appeal to you?
* Maybe you like flexibility in a position and working part-remote up-to 3 days from home (after completion of probation period) appeals to you?
If you answer ’YES’ to some of the above, then please don’t’ delay and get in touch with the smart10 team today…
Job Role:
Our client are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with suppliers and will have a very strong sense of using your own initiative and excellent customer service skills.
Principle Responsibilities:
* Manage utility customer service queries to resolution within agreed timescales
* Resolve utility queries with varying levels of complexity
* Co-ordinate changes of tenancy
* Build strong relationships with utility suppliers and internal customers
* Confirm contract information with suppliers
* Validate invoices
* Issue utility contract terminations
* Resolve any objections that may arise due to supplier changes
* Participate in any adhoc tasks or projects that may arise
* Keep up to date with industry changes and update internally
* Update internal systems accurately with query notes and contract information
Requirements
* Highly customer focused with strong numeracy, problem solving and analytical skills
* Strong organisational, multi-tasking, prioritisation and attention to detail skills
* Assertive, determined and self-motivated with a curious mind
* A natural team player with a desire to ensure team targets are always met
* Deadline driven
* Clear and concise written and spoken communication skills
* Excel proficient
* A willingness to adapt, be flexible and continuously improve existing processes
* A thirst for knowledge and keenness to develop through own resourcefulness
* A ’can do’ attitude capable of challenging what they’re being told by suppliers
Advantageous
* Understanding of the Energy Market
* Utility customer service experience
The successful applicant will play a pivotal role in helping deliver a high level of service to all of our members and should expect a varied and challenging workload but their initiative and perseverance will see them through. Full training and support will be provided for all of the above.
Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application.
Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon.
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