Liability Claims Handler
other jobs Massenhove Recruitment
Added before 75 Days
- England,East of England,Essex,Chelmsford
- full-time
- £32,000 - £37,000 per annum
Job Description:
We are currently seeking a highly skilled and experienced Claims Negotiator to join our Clients Liability Team. As a Claims Negotiator, you will be responsible for managing an allocated portfolio of claims in accordance with company and regulatory requirements, while ensuring the delivery of service excellence.
Responsibilities:
* Handle liability claims from First Notice of Loss (FNOL) to final settlement, following the processes and procedures outlined in the "Claims-Guiding Principles" document.
* Proactively drive each case in association with the diary system to achieve the most economical settlement at the earliest practical time.
* Accurately reserve claims in accordance with the Company’s reserving policy of "Ultimate Claims Spend" and regularly review and amend reserves as necessary.
* Identify and pursue all avenues of recovery.
* Play an active role in audit functions when directed.
* Provide appropriate information to internal colleagues in accordance with documented procedures.
* Appoint panel service providers as needed and contribute to monitoring their performance to ensure the highest possible standards.
* Keep senior staff informed on individual large losses and claims trends identified.
Key Performance Indicators:
Financial:
* Accuracy of reserves.
* Claims lifecycle.
People:
* All claims handled within Service Level Agreements (SLAs).
* Levels of complaints received and resolution of complaints.
* Compliments recorded.
* Develop and maintain close working relationships internally with colleagues and externally with brokers and service providers.
Requirements:
* At least 2 years of liability claims handling experience.
* Good interpersonal skills and time management abilities.
* Knowledge of national claims and insurance market environments.
* CIP/ACII (or progress towards) certification.
* Familiarity with relevant law relating to Liability classes.
* Understanding of principles and practice of insurance.
* Understanding of underwriting philosophies and policy wordings.
* Technical knowledge to effectively handle personal injury claims from FNOL to settlement.
* Ability to monitor and control service providers.
Responsibilities:
* Handle liability claims from First Notice of Loss (FNOL) to final settlement, following the processes and procedures outlined in the "Claims-Guiding Principles" document.
* Proactively drive each case in association with the diary system to achieve the most economical settlement at the earliest practical time.
* Accurately reserve claims in accordance with the Company’s reserving policy of "Ultimate Claims Spend" and regularly review and amend reserves as necessary.
* Identify and pursue all avenues of recovery.
* Play an active role in audit functions when directed.
* Provide appropriate information to internal colleagues in accordance with documented procedures.
* Appoint panel service providers as needed and contribute to monitoring their performance to ensure the highest possible standards.
* Keep senior staff informed on individual large losses and claims trends identified.
Key Performance Indicators:
Financial:
* Accuracy of reserves.
* Claims lifecycle.
People:
* All claims handled within Service Level Agreements (SLAs).
* Levels of complaints received and resolution of complaints.
* Compliments recorded.
* Develop and maintain close working relationships internally with colleagues and externally with brokers and service providers.
Requirements:
* At least 2 years of liability claims handling experience.
* Good interpersonal skills and time management abilities.
* Knowledge of national claims and insurance market environments.
* CIP/ACII (or progress towards) certification.
* Familiarity with relevant law relating to Liability classes.
* Understanding of principles and practice of insurance.
* Understanding of underwriting philosophies and policy wordings.
* Technical knowledge to effectively handle personal injury claims from FNOL to settlement.
* Ability to monitor and control service providers.
Job number 1245472
metapel
Company Details:
Massenhove Recruitment
Company size: 5–9 employees
Industry: General Insurance
About Massenhove Recruitment:Formed in 2004 as a full service agency to the London / Lloyd’s Insurance market, Massenhove Recruitment operates f...