Platform Support Analyst
other jobs Specialist Recruit
Added before 43 Days
- England,South East,Surrey
- full-time
- £22,000 - £24,000 per annum
Job Description:
Platform Support Analyst
Hybrid working and benefits
£22-24k per annum
Our fantastic client who are a market leader in their field and offer an amazing working environment and career progression are seeking a Platform Support Analyst to join their team.
Main duties:
* Build a strong knowledge of our products and become an expert
* Manage user’s onboarding experience, checking data and issuing log ins to the platform to enable registration.
* Regularly reviewing this process to identify opportunities for improvement.
* Provide ongoing support to all platform users and manage any resulting queries including escalating and liaising with other teams where required.
* Ensure assistance and training is provided: enabling users to identify reports, set parameters and schedules.
* Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge, and suggesting continual improvements within the team
* Fully manage allocated utility logs using CRM database, actioning, reviewing, and responding to all areas of individual responsibility in line with Project Delivery and Support procedures.
* Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload.
* Proactive use of telephone and follow up with emails to always maintain clear audit trail.
* Generation and analysis of monitoring statistics Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary.
* Demonstrate ownership of tasks, activities and projects and use initiative.
* Participate in regular training/ learning activities to maintain and develop skills and knowledge. Adhere to all policies, procedures and working practices.
Skills required:
* Articulate, professional and clear verbal communication skills.
* Present information clearly and in an engaging way.
* Good interpersonal and rapport-building abilities.
* Precise and appropriate written communication skills.
* Good telephone manner
* Good listener; can understand the needs of customers and colleagues
* Strong problem-solving and analytical abilities
* Keep up to date with advances in business area, new methods and ways of working.
* Strong administrative and organisational skills.
* Intermediate knowledge of Excel, Word and Outlook.
* Confident and accurate use of departmental computer systems/databases.
Hybrid working and benefits
£22-24k per annum
Our fantastic client who are a market leader in their field and offer an amazing working environment and career progression are seeking a Platform Support Analyst to join their team.
Main duties:
* Build a strong knowledge of our products and become an expert
* Manage user’s onboarding experience, checking data and issuing log ins to the platform to enable registration.
* Regularly reviewing this process to identify opportunities for improvement.
* Provide ongoing support to all platform users and manage any resulting queries including escalating and liaising with other teams where required.
* Ensure assistance and training is provided: enabling users to identify reports, set parameters and schedules.
* Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge, and suggesting continual improvements within the team
* Fully manage allocated utility logs using CRM database, actioning, reviewing, and responding to all areas of individual responsibility in line with Project Delivery and Support procedures.
* Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload.
* Proactive use of telephone and follow up with emails to always maintain clear audit trail.
* Generation and analysis of monitoring statistics Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary.
* Demonstrate ownership of tasks, activities and projects and use initiative.
* Participate in regular training/ learning activities to maintain and develop skills and knowledge. Adhere to all policies, procedures and working practices.
Skills required:
* Articulate, professional and clear verbal communication skills.
* Present information clearly and in an engaging way.
* Good interpersonal and rapport-building abilities.
* Precise and appropriate written communication skills.
* Good telephone manner
* Good listener; can understand the needs of customers and colleagues
* Strong problem-solving and analytical abilities
* Keep up to date with advances in business area, new methods and ways of working.
* Strong administrative and organisational skills.
* Intermediate knowledge of Excel, Word and Outlook.
* Confident and accurate use of departmental computer systems/databases.
Job number 1256238
metapel
Company Details:
Specialist Recruit
Company size: 1–4 employees
Industry: Admin, Secretarial
Specialist Recruit pride ourselves on being the agency who provides effective recruitment solutions to clients and candidates throughout Surrey and We...