Our client, a well-established and successful financial planning firm that deliver a comprehensive holistic financial planning service to their clients, are looking for an administrator to join the team; The firm are eager to find an individual who possesses honesty, loyalty, integrity, an excellent work ethic and a strong knowledge of the role and the industry.
The Role
* You will be required to provide a proficient and proactive administration support service for the firm’s advisers.
* You will assist the advisers in the procurement and processing of new business, the servicing of existing clients, and the provision of an excellent service to all clients.
* You will at all times adhere to the strict FCA regulations and guidelines as-well as the rigorous internal policies and procedures.
Key Accountabilities
* You will produce and collate all the relevant pre-meeting paperwork for the client including, portfolio valuations, application forms and numerous regulatory documents.
* You will prepare and process all new business applications and documentation ensuring that all procedures and compliance requirements are adhered to while the agreed service/business quality standards are met.
* You must ensure that all fees in relation to business processing are produced and chased as required.
* You must carry out all required anti-money laundering (AML) checks.
* You will follow through all business processing to completion, closely monitoring the progression of each case while ensuring the adviser and the client, when required, are kept updated.
* You will deal with queries from advisers or colleagues, taking the appropriate action to ensure the query is dealt with in a timely and effective manner.
* You will deal with written and verbal enquiries from clients and key stakeholders, taking the appropriate action and updating all records as required.
* You will deliver an excellent client service in accordance with FCA guidelines, internal policy and procedure as-well as company service standards.
* You will ensure that all information on the back-office systems is accurate and up to date.
* You will prepare correspondence for the advisers, as and when required.
About You
* You will hold the CII qualifications CF1 or R01 as a minimum.
* You will have a minimum of 4 years’ experience within a busy financial advisory sales support / administration role.
* You will have a working knowledge of and proficiency in research tolls such as Select a Pension, FE Analytics, Exchange, Assureweb and Cashflow Forecasting tools along with MS Word, MS Excel, and MS Out-look; Experience of back-office systems such as ’Intelligent Office’ is preferred but not essential.
* You will have excellent communication skills both verbal and written as-well as excellent attention to de-tail; An excellent telephone manner will be vital.
* You will be an exceptional team-player who has strong inter-personal skills as-well as the ability to work efficiently on own initiative; It will be paramount that you can work well within a team environment and build effective working relationships.
* You will be able to prioritise and manage your workload through excellent organisational skills, time management skills, administrative skills, and the use of your own initiative.
* You must be able to be adaptive, proactive, and have the ability to re-organise tasks at short notice; A proven ability to react to the changing needs of the business and the financial services industry is desired but not essential.
* You will have a desire to grow professionally by developing both new and existing skills as-well as your level of technical knowledge.