Job Summary:
The Internal Sales Coordinator will play a crucial role in supporting our sales team, ensuring the smooth operation of sales processes, and maintaining high levels of customer satisfaction. This position requires a detail-oriented, organized, and proactive individual who can manage multiple tasks efficiently and contribute to our sales goals.
Key Responsibilities:
* Sales Support: Assist the sales team with order processing, managing customer inquiries, and preparing sales documentation.
* Customer Service: Serve as the primary point of contact for customers, addressing their needs and resolving issues promptly.
* Order Management: Coordinate and track orders from initiation to delivery, ensuring timely and accurate fulfillment.
* CRM Management: Maintain and update customer records in the CRM system, ensuring data accuracy and completeness.
* Reporting: Generate sales reports and analysis to support strategic decision-making.
* Communication: Liaise with internal departments (e.g., logistics, finance, marketing) to ensure seamless operations and customer satisfaction.
* Problem Solving: Address and resolve any sales-related issues or discrepancies efficiently.
* Continuous Improvement: Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness.
Skills:
* Strong organizational and multitasking abilities.
* Excellent communication and interpersonal skills.
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
* Experience with CRM software (e.g., Salesforce) is a plus.
Attributes:
* Detail-oriented with a focus on accuracy.
* Customer-centric mindset.
* Ability to work independently and as part of a team.
* Proactive and solution-oriented approach.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* A supportive and collaborative work environment.