Helpdesk 1st Line Support Apprentice - ICT Level 3

The successful candidate will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 Apprenticeship. Are you an ambitious and dynamic individual who has the desire to succeed If so, APPLY NOW!

About our client:

Our client was founded by Jack Peploe in 2004 whilst he was still at school. His ambition was to build a business to “empower the worlds small and medium sized businesses with the best in technology”.
The role:

Possible start date: 01.07.2024
Working week to be confirmed at interview
Total working hours: 40
What you will do in your working day:

* Assigning the priority of tickets.
* Fulfilling client requests and resolving their technical issues.
* Assisting senior engineers.
* Administrative tasks.
* Remotely accessing client systems and troubleshooting/fixing issues.
* Supplying first class customer service.
* Assisting clients with cloud-based issues.
The training you will receive:

* Level 3 ICT qualification.
* All training is undertaken online, through a combination of self-paced eLearning and live online classes.
* Functional skills in English and Mathematics, if required.
Prospects:

90% of their Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of their programs offer on-going development tracks.
Qualifications required:

GCSE or equivalent any 3 subjects (Grade 4+ (A*-C)) – Essential.
GCSE or equivalent English (Grade 3+ (D or above)) – Essential.
GCSE or equivalent Mathematics (Grade 3+ (D or above)) – Essential.
Personal Skills required:

* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Administrative skills
* Team working
* Non-judgemental
The apprenticeship:

Qualification: ICT Level 3
Duration: 18 months