As an Account Manager at Sagacity, you will be supporting a number of Account Directors on larger client accounts as well as being the ’go to’ person for a nominated list of clients.
Day-to-day as an Account Manager you’ll be tasked with the following duties:
· Working with the Account Director
o attending regular meetings with clients to ensure that they are getting the best out of our products
o to develop key relationships and maximise revenue
o generating revenue through upsell/cross selling of products and services
o formulating plans to grow and manage key accounts
· Communicating to the client base on future improvements to the products and the roadmap
· Single point of contact for some clients at an operational level, with responsibility for the account retention and growth of accounts
· Establishing and maintaining strong client relationships
· Ensuring that agreed service and delivery targets are met consistently
· Producing weekly, monthly and quarterly status reports/account plans for each client
· Centralising licencing agreements and pricing
· Working with the product management team to produce documentation for product releases and upgrades
· Supporting the development and management of a number of hosted solutions
Previous experience as an Account Manager in the data for marketing industry, and data solution development is essential (min 2 years). Attitude and aptitude are key, and the following skills are needed:
· Must be highly numerate and commercially aware
· Clear communication both verbal and written
· Confident presentation skills
· Attention to detail and accuracy in work at all times
· Good working knowledge of Microsoft Office products
· Strong problem solving and analytical skills
· Ability to work on own initiative
· Ability to cope with conflicting demands and prioritise tasks
· Methodical with excellent organisational skills
· Experience of FastStats or similar would also be highly beneficial