My client is seeking to recruit an experienced Switchboard Operator / Receptionist to join the firm. Candidates must have a minimum of 2 years of experience providing frontline support services.
The primary responsibility of the Switchboard Operator / Receptionist is to receive and screen calls from individuals seeking legal services in various areas of law. Handling a high volume of incoming calls and visitors, the Switchboard Operator / Receptionist must interact with clients sensitively and professionally, using interviewing skills to appropriately match clients with the firm’s services.
This role serves as an ambassador for my client, representing the firm’s brand and service offerings. Maintaining a consistently high standard of customer service is essential, both in call handling within a switchboard environment and through face-to-face interactions with clients and visitors.
Key responsibilities include greeting visitors and clients, administering bookings and organising meeting rooms, managing daily post, booking travel, taxis, and couriers, screening and handling all incoming telephone calls, ensuring timely delivery of messages, liaising with building management, internal and external maintenance, service providers, and managing diaries.