Summary As a Service Assistant you’ll work across visitor areas, helping different departments deliver high-quality customer service.
Salary: Hourly rate £11.50
Contract/duration: Fixed term until January 2025
Hours/working pattern:
This is an hourly paid, fixed term role working various weekend shifts. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. You may be required to work bank holidays in this role.
What it’s like to work here Reporting to the Visitor Experience Officer, you’ll be part of a team working at Box Hill as part of the Surrey Hills portfolio.
What you’ll be doing Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You’ll be involved in different tasks. These could include greeting visitors on arrival, car park compliance, memberships, trail and facilities checking. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. You must be prepared and able to work out doors in all conditions and terrain. This role is for weekend assistance and would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations. 
Who we’re looking for We’d love to hear from you if you are:
* customer focused with positive attitude
* a team player, but also can work on your own initiative
* well organised and adaptable
* willing to learn new skills 
The package The National Trust has the motto ’For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Tax-free childcare scheme
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme 
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.