Job Reference: SEC/JM/22-05/1182

Job Title: Relief Security Officer

Location: Site Based

Site Address: 25 Beaumont Way

Postcode: LE4 1DS

Pay Rate: £11.70

Hours per week: Variable Shift Rota - 24 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Role Overview

We are currently recruiting for a Relief Security Officer to join our passionate and driven Security team based at our client’s site in 25 Beaumont Way
Patrolling malls, Service area’s, service deck and public areas. Advising tenants when necessary on management regulations; diffusing incidents and preventing occurrences using “minimal enforcement”; maintaining fire, Health and Safety Regulations and securing the premises. Shift duties to include but not limited to control room management. In the course of duty aid the public and shop mobility, First Aid (if qualified) using “customer care” procedures at all times, assisting cleaning team as and when required to cover duties in service yards, internal and external trolleys, assist in picking up litter and ensuring and slips or trips are made safe. There may be occasions where you will be requested to cover Night shift due to annual leave or sickness, adequate notice will be provided where able All duties to be carried out in adherence with the IFM Health and Safety policy. Care to be taken regarding personal appearance and hygiene at all times. To assure that the company standards and policies are followed and maintained
Benefits

* Wide range of retail discounts
* Discounted gym membership
* Join our Cycle to Work scheme
* Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
* Access to internal Mental Health First Aiders
* Immediate access to “Opportunity” our internal Learning and Development platform
* Required professional membership fees paid for
* Win monthly Superstar Awards
Key Responsibilities:

* Start shift promptly at time designated, arriving to duty 15 minutes early to take handover in full uniform.
* Appearance to be clean, smart and tidy at all times.
* Responsible for active communication of “changeover” of shift to on shift supervisor. This to include handover of shift keys, PDA, confirmation of staff on shift, contractors on site, run-though of incident occurrences from previous shift, confirmation of any insecure doors, any matters pertaining to the smooth effective running of the shift.
* Responsible for the awareness of Health and Safety. Procedures carried out must be in line with the Health and Safety Policy - set procedures are indicated in the Assignment Instructions
* Responsible for full comprehensive understanding of fire alarm procedures.
* Responsible for acting as an evacuation marshal in the event of a major incident.
* In relation to a major incident must be fully conversant with the location of all plant room, service corridors and lifts, both by location and by name.
* Assisting tenants on request on the event of an incident – this may be in person or by camera or both.
* Assisting Police presence on site either in person, by camera or by statement.
* Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction.
* Responsible for diffusing incidents and situations in the malls
* Responsible for providing first aid if necessary. (This only to apply to certificated first aiders.)
* Officers not trained in first aid must be made aware of manned first aider on shift.
* Control room duty. This to include answering telephone enquiries, monitoring cameras (CCTV SIA Licence holders only), radio communication, contractor permits and log book.
* Knowledge of in-house radio usage plus call signs
* Use patrol monitor (diester) system to assist with accident and incident control and prevention
* Responsible on night shift to maintain check calls as required
* At all times to follow through any managerial instructions
* To ensure all work is carried out in a safe, proper and thorough manner taking into account Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements
* Maintain confidentiality in all aspects of client and staff information.
* Report anything in need of repair or replacement to the appropriate person
* Keep your working area and space clean and tidy at all times and your tools and equipment safely stored
* Be familiar with the required care standards regulations governing your job
* Maintain polite and good communication with your colleagues, tenants and shoppers at all times
* Be prepared to receive and undertake further training as required.
* At all times to follow through any managerial instructions
* Assist cleaning team where required, following Centre “One Team” ethos, picking up duties where required including internal or external trolleys, service yard duties and picking up litter.
* Aid cleaning functions in detailed cleaning functions such as high level cleaning, jet washing and any other duty explained in schedule.
* Use of body camera in line with clients BWC policy.
* A proactive approach to the gathering of great examples of customer service delivery. Using the appropriate reporting tools to share with the team(s).Monitoring and logging any unmanned kiosk / comm