This role as a Customer Service Advisor is integral in ensuring customer satisfaction and smooth operations in the industrial/manufacturing sector. The ideal candidate will be skilled in managing customer queries, coordinating with internal departments, and maintaining high service standards.
Client Details
Our client is a well-established company, boasting a workforce of over 1000 dedicated professionals. Based in Burgess Hill, they pride themselves on their commitment to innovation and customer satisfaction.
Description
* Handle customer queries promptly and effectively
* Maintain strong relationships with customers by providing excellent customer service
* Collaborate with internal departments to ensure customer requests are met
* Utilise customer feedback to identify areas of improvement
* Maintain a deep knowledge of company products and services
* Ensure compliance with company standards and industry regulations
Profile
A successful Customer Service Advisor should have:
* Proven experience in a customer service role
* Excellent communication and interpersonal skills
* Ability to handle difficult situations with professionalism
* Knowledge of customer service software and tools
* A commitment to maintaining high service standards
Job Offer
* A competitive salary range of £20,700 - £25,300 per annum
* The opportunity to work in a fast-paced, innovative environment
* Comprehensive benefits package
* Access to industry-leading training and development programs
* A positive and inclusive company culture