Primary Details


Time Type: Full time Worker Type: Employee Senior Manager, Service Excellence

(London / Sydney / Homeworking)

The Opportunity: 
 
This is a great opportunity for you to join QBE’s Group Cyber Security team as a Senior Manager, Service Excellence. The role will be responsible for uplifting delivery maturity, efficiency, and quality across our Global Security Operations Centre (GSOC) in multiple locations, with people, process and technologies in mind. You will be accountable for establishing service management disciplines and help Global Security Operations to set and deliver on performance commitments made to senior leadership and stakeholders, in a transparent and collaborative manner.
With hybrid office working and excellent benefits including 30 days holiday, you will be working in a supportive, inclusive, and collaborative environment. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!
Your new role: 
 
* Mature GSOC processes and capabilities, in accordance with an industry framework, to target milestones and goals.

* Continually optimise operational efficiency and effectiveness, managing people and technology dependencies as required.

* Manage the security operation in line with its reporting and outcome commitments for both divisional and enterprise accountabilities.

* Be accountable for the development of the governance framework and driving improvements to its people, technology, and processes for GSOC.

* Analyse and evaluate operational data and metrics, identifying areas for improvement and implementing changes to drive efficiency and effectiveness.

* Ensure compliance with relevant regulatory requirements, industry standards, and internal polices for security operations.

* Support the Global Head of Security Operations in fulfilling strategic goals, tactical deliverables, and improvement opportunities.

* Manage overall risk and governance for security operations, by helping drive the identification, assessment and mitigation of the risks related to service delivery and security operations.

About you:

* A forward-thinking professional with a proven track record of driving high performance standards.

* Providing clear direction and empowering a diverse team of operational managers to achieve results through effective people management.

* Demonstrable leadership skills with the ability to communicate at all levels of the business and lead through deep collaboration across the business.

* Proficient in security operations situations with exceptional communication, presentation, negotiation and influencing skills.

* Skilled in streamlining processes and implementing effective structures to enhance speed and efficiency while adapting to dynamic business demands.

* Mentoring and coaching operational leaders to create a collaborative, innovative, and continuously improving work culture.

* Proven & demonstrable change management skills, comfortable with initiating and delivering change to enable a resilient security operations function.

* Analytical skills and the ability to translate data into actionable insight.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today’s workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 
5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada
Employer of the Year 2022Winner – Insurance Insider
British Claims Awards 2022 Winner - InsurTech Award 
Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 
Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  
Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 
We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent
Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.
We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. 
ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fost