Your new company
Hays are working alongside a growing distribution business based in Shrewsbury who are looking to appoint an Aftersales coordinator on a permanent basis. This is an exciting new opportunity to work in a fast-paced environment.
Your new role
As an Aftersales Coordinator, your role will be to field and manage all service and repair requests from customers in a timely manner. Liaising internally with the Service department and Sales on opportunities and requirements to support business growth.
Duties will include:
* Follow up with customers following delivery.
* Take inbound phone calls and process.
* Recording and reporting of daily activity.
* Co-ordination of 3rd party engineers.
* Promoting and offering service packages to every customer post delivery.
* After-sales support activites including customer training, trouble shooting and implementations.
* Quoting customers for Spares.
* Co-ordinate customer repair/maintenance/servicing requirements, including recording.
* Raise quotations for service/repair work for customers.

What you’ll need to succeed
* Must be able to communicate effectively and build partnerships with all levels of internal and external personnel verbally and in writing
* Attitude - A ’can-do’ attitude. Reliable, enthusiastic and conscientious. Self-motivated and able to work without supervision. The ability to take the initiative and be ambitious about improving personal performance. Clear understanding of the Company’s policies, particularly regarding acceptable standards of behaviour and attention to detail
* Excellent interpersonal skills to develop and nurture customer relations, particularly via telephone
* Self-driven desire to get tasks completed and within agreed timeframes
* Excellent communication skills, both verbally and written that encourage customer confidence and improve customer satisfaction and loyalty
* IT - Proficient with MS Office functionality - Word, Excel, Powerpoint etc. Knowledge of SAP-B1.

Time Management - Able to prioritise activities and effectively manage own time to a high standard

If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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