Customer Service Administrator
other jobs RE Recruitment
Added before 81 Days
- England,South West,Gloucestershire
- full-time
- Competitive salary
Job Description:
The role:
To provide comprehensive customer service to all internal and external customers in a professional and timely manner. The role will include high levels of customer liaison, detailed and accurate ordering processing and an excellent ability to problem solve.
Main Duties:
• Processing customer order requirements onto the SAP system to ensure accurate dissemination of details to production and relevant teams
• Taking responsibility for the end-to-end order process, ensuring positive customer engagement/experience
• To provide regular communication and update to the customer to ensure customer engagement and satisfaction
• To cascade key information to Line Manager and other departments, teams and colleagues as required including dispatch/shipping requirements
• Consult with customers on ordering pattens, requirements and future projections
• Dealing with all customer enquiries – taking full responsibility to ensure enquiry is either dealt with satisfactorily and/or passed on timely to other colleagues to resolve
• Monitor customer feedback and ensure major issues are escalated to Line Manager
• Production of accurate reports, data and analysis when required
• Ensuring invoices are adequately prepared, distributed and communicated to both internal and external customers
• Ensure all dispatch and delivery requirements are communicated to the relevant colleague/department and where necessary, supplier
• Develop knowledge of export processes to enable the orders to be processed, dispatched and delivered in the most cost effective & efficient way
Skills and Abilities:
• Proven record of understanding and providing an elevated level of customer service
• Excellent communicator with the ability to easily built relationships.
• Ability to analyze date, escalate any areas of concern and provide supporting reports when needed.
• Understanding of legislation in the distribution of product overseas.
• Positive and outgoing personality with the ability to work well within a busy team environment.
• Strong ICT knowledge – including Excel, Word and SAP/databases
• Previous experience and/or strong desire to develop skills in the export processes
• Experience of using SAP and/or other databases and report writing applications
• Attention to detail
• Shipping / Freight Forwarding experience an advantage
This is a fantastic opportunity to work for a leading growing business, please send your cv for immediate consideration.
COM1
To provide comprehensive customer service to all internal and external customers in a professional and timely manner. The role will include high levels of customer liaison, detailed and accurate ordering processing and an excellent ability to problem solve.
Main Duties:
• Processing customer order requirements onto the SAP system to ensure accurate dissemination of details to production and relevant teams
• Taking responsibility for the end-to-end order process, ensuring positive customer engagement/experience
• To provide regular communication and update to the customer to ensure customer engagement and satisfaction
• To cascade key information to Line Manager and other departments, teams and colleagues as required including dispatch/shipping requirements
• Consult with customers on ordering pattens, requirements and future projections
• Dealing with all customer enquiries – taking full responsibility to ensure enquiry is either dealt with satisfactorily and/or passed on timely to other colleagues to resolve
• Monitor customer feedback and ensure major issues are escalated to Line Manager
• Production of accurate reports, data and analysis when required
• Ensuring invoices are adequately prepared, distributed and communicated to both internal and external customers
• Ensure all dispatch and delivery requirements are communicated to the relevant colleague/department and where necessary, supplier
• Develop knowledge of export processes to enable the orders to be processed, dispatched and delivered in the most cost effective & efficient way
Skills and Abilities:
• Proven record of understanding and providing an elevated level of customer service
• Excellent communicator with the ability to easily built relationships.
• Ability to analyze date, escalate any areas of concern and provide supporting reports when needed.
• Understanding of legislation in the distribution of product overseas.
• Positive and outgoing personality with the ability to work well within a busy team environment.
• Strong ICT knowledge – including Excel, Word and SAP/databases
• Previous experience and/or strong desire to develop skills in the export processes
• Experience of using SAP and/or other databases and report writing applications
• Attention to detail
• Shipping / Freight Forwarding experience an advantage
This is a fantastic opportunity to work for a leading growing business, please send your cv for immediate consideration.
COM1
Job number 1384445
metapel
Company Details:
RE Recruitment
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