About Crowe
Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140 countries and across more than 800 offices globally.
Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.
Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.
At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential.
Purpose of the role:
Reporting to the National Client Solutions Manager (Caseware Support) the overall purpose of the role is to receive and deal with issues from the firm’s CaseWare users nationally and assist in the development and testing of updates to both CaseWare Accounts and our own Crowe Audit System. Training on the operation of the software will be provided.
Queries can include everything from removing bugs to advice on posting journals to deal with apparent ’differences’ within the accounts highlighted by the software.
The role offers the ability to identify and investigate issues which are bugs in either the accounting or the audit software so that they can be raised with programmers and solutions sought. It is also important to identify training needs amongst users which can be addressed through the creation of user guidance or training schemes to be delivered to users.
The location for the role is the Crowe office in Oldbury.
Responsibilities:
Key responsibilities include, but are not limited to:
* Receiving, logging and prioritising issues from users
* Resolving problems through the ticketing system, by telephone, or via remote access
* Ensuring issues are dealt with efficiently, with additional technical or IT support requested as necessary
* Following-up and monitoring of user issues to identify software bugs or potential enhancements
* Liaising with programmers reporting issues we have found and testing future software releases for Accounts and Audit
* Liaising with the Technical department with regard to development of changes in Audit requirements
* Development of user guidance and training schemes
* Associated admin tasks
Preferred Technical skills, experience & knowledge:
* Excellent communication skills with a friendly approach
* Experience using Fresh works
* Problem solving and solution driven.
* Excellent attention to detail
* High level of I.T. literacy
* Ability to work to deadlines when required
* Excellent organisational skills.
* Understanding of accounts / audit terminology
* Experience of using accounting or audit software
Required qualifications:
* Flexible depending on experience.
Why choose Crowe?
At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace.
Whether you’re working in statutory audit, corporate tax or you’re a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be.
We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.
At Crowe, you will find the specialist knowledge, the resources and the commitment to help you build a satisfying and rewarding career, with continued learning and development, highly competitive salaries and flexible benefits.
We want to create the best environment for our people to grow and thrive and recognise the importance of offering a flexible approach to our working environment, which we would be happy to discuss with you further.
Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation, driving effectiveness in our teams and providing our clients with a quality service.
Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit which is supported by a clearly defined career pathway..