Customer Support Administrator
other jobs Katie Strange Recruitment
Added before 80 Days
- England,East of England,Cambridgeshire,Peterborough
- full-time
- £25,000 - £26,500 per annum
Job Description:
This is a fantastic opportunity to join a market leading manufacturing firm based here in Peterborough and to work alongside a committed and friendly team.
This business operates with an employee first attitude and offers a great range of benefits, including 25 days holiday, plus bank holidays (increasing with length of service), as well as access to an excellent health care scheme.
My client is seeking a self-starter who is used to managing multiple tasks. You must be able to think on your feet and prioritise a busy workload.
The successful applicant will handle a range of customer enquiries which will include; order processing, preparation of quotes, technical support and logistics management. You will provide first line support to business customers across the UK and work closely with internal colleagues.
The Job - Customer Support Administrator:
* Manage inbound customer enquiries via email and phone.
* Investigate and resolve a range of customer queries.
* Log and process sales orders, working closely with the wider business.
* Produce quotations.
* Provide technical support to customers.
* Manage customer complaints.
* Oversee delivery schedules - arranging transport/collections when required.
* Back order management.
* Update and manage an internal CRM system.
* Support an external sales team, providing stock and lead time information.
* Communicate effectively with internal teams and third parties.
* General office administration.
The Individual - Customer Support Administrator:
* Strong team player.
* Previous experience in a B2B product based customer support role would be a distinct advantage.
* Excellent written and verbal communication skills.
* Able to solve problems effectively and efficiently.
* Able to multi-task and manage high volumes of work.
* Tenacious and able to work under pressure.
The Company/The Benefits:
* An ambitious and successful SME, operating globally.
* An established and well regarded employer in the local market.
* A great team environment, with a strong emphasis on employee engagement.
* Working hours, Monday to Friday, 8.30am - 5pm.
* 25 days holiday (increasing with length of service), plus bank holidays.
* Life Insurance.
* Employee incentive scheme, shop discounts, etc.
* Generous pension scheme.
For more information, please apply or get in touch directly with Katie Strange Recruitment.
This business operates with an employee first attitude and offers a great range of benefits, including 25 days holiday, plus bank holidays (increasing with length of service), as well as access to an excellent health care scheme.
My client is seeking a self-starter who is used to managing multiple tasks. You must be able to think on your feet and prioritise a busy workload.
The successful applicant will handle a range of customer enquiries which will include; order processing, preparation of quotes, technical support and logistics management. You will provide first line support to business customers across the UK and work closely with internal colleagues.
The Job - Customer Support Administrator:
* Manage inbound customer enquiries via email and phone.
* Investigate and resolve a range of customer queries.
* Log and process sales orders, working closely with the wider business.
* Produce quotations.
* Provide technical support to customers.
* Manage customer complaints.
* Oversee delivery schedules - arranging transport/collections when required.
* Back order management.
* Update and manage an internal CRM system.
* Support an external sales team, providing stock and lead time information.
* Communicate effectively with internal teams and third parties.
* General office administration.
The Individual - Customer Support Administrator:
* Strong team player.
* Previous experience in a B2B product based customer support role would be a distinct advantage.
* Excellent written and verbal communication skills.
* Able to solve problems effectively and efficiently.
* Able to multi-task and manage high volumes of work.
* Tenacious and able to work under pressure.
The Company/The Benefits:
* An ambitious and successful SME, operating globally.
* An established and well regarded employer in the local market.
* A great team environment, with a strong emphasis on employee engagement.
* Working hours, Monday to Friday, 8.30am - 5pm.
* 25 days holiday (increasing with length of service), plus bank holidays.
* Life Insurance.
* Employee incentive scheme, shop discounts, etc.
* Generous pension scheme.
For more information, please apply or get in touch directly with Katie Strange Recruitment.
Job number 1386135
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Company Details:
Katie Strange Recruitment
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