Job Title:
Client Services Executive
Salary:
Competitive
Location:
Manchester City Centre
Hours / Days:
35 hours per week (Monday to Friday)
Job Responsibilities:
* Act in a professional and courteous manner at all times to maximise the client experience
* Deal with enquiries with a sales-minded attitude to identify opportunities in which our client can assist
* Demonstrate extensive knowledge of the departments within our client
* Communicate with clients regarding their legal queries and guide them to the appropriate department
* Consistently obtain and process all essential client information accurately on internal system
* Ensure customer enquiries are picked up promptly by the relevant department
* Maintain positive relationships with clients to build trust and ensure repeat custom and client recommendations
* Use all methods of customer communication, including phone calls, email and text messaging
The Person:
* Ability to act as liaison between new clients and departments, by delivering accurate contact information and a detailed description of all queries
* Strong customer service skills and a sales-minded attitude
* Adaptability and willingness to change in accordance with the needs of our client
* Experience in telephone-based customer services
* Attention to detail is essential
* Professional and proactive approach to work
* Experience of using Proclaim Case Management system would be advantageous, however full training will be provided
Please note that The Recruitment Co. are an equal opportunities employer
CPProfessional