The Role: Customer Service Executive
The Hours: Monday-Friday 09:00am-17:00pm
Location: Littlehampton
Salary: - £22,600
My client is looking for a dynamic and innovative candidate to join our growing company based in Littlehampton.
The role of Customer Service Advisor is focused on speaking with a variety of our partners, including Patients, Nurses, GP Surgeries and Suppliers.
Job role
* Process orders on the phone for Nurses and Patients
* Managing queries relating to orders, products or other services
* Investigating any delays or delivery issues
* Working with the warehouse ensure all orders are processed on time
* Adding patients to our system
* Placing orders for patients
* Scheduling patient text reminders
* Processing monthly order reminder
* Assisting the prescriptions team
Candidate requirements:
The ideal candidate will have a strong understanding of working within a customer services environment, ideally via the phone. They will also ideally have an interest in working within the Medical/NHS industry but it’s not essential as you will get training.
* Previous experience working with customers and/or patients, ideally phone based
* Confidence with new technologies
* A problem solver
* Self-motivated and enjoys working within a team
* Can manage and priorities a wide variety of urgent tasks
* Strong understanding of computer systems
* Excellent verbal and written communication
* Highly self motivated but works well in a team
* Enjoys a fast paced work environment
Benefits
* Casual dress
* Company events
* On-site parking
* Fun events to attend
Job Types: Full-time, Permanent