Operations Executive | High Level Administrator - Up to circa £38,000 (DOE)
Location: Swansea Office / Hybrid
TSR have a brand-new opportunity to offer in Swansea for an Operations Executive within a leading global cyber security company. The role has been newly created to work closely with the Summits Manager to develop and coordinate a series of global, virtual, and in-person Cybersecurity Summits. This role involves supporting the entire event lifecycle, from venue sourcing and contracting to logistics, execution, and invoicing. You will collaborate with key stakeholders, including Summit chairs, faculty, industry experts, and cybersecurity organizations, to deliver impactful Summit programs that meet the community’s needs.
Main Duties and Responsibilities:
Summit Event Coordination:
* Collaborate with stakeholders to ensure seamless planning and execution of both virtual and in-person Summit events aligned with the company’s brand and mission.
* Assist in coordinating Zoom Webinars and creating links for Summit hosts and speakers.
* Prepare contingency plans for technical issues and speaker substitutions.
* Work closely with cross-functional teams (Customer Service, IT, AV, etc.) to deliver high-quality event experiences.
* Research cybersecurity topics, industry trends, and third-party conferences.
Venue Management:
* Identify and secure suitable venues within the EMEA region for in-person Summit events.
* Negotiate contracts with venues that align with brand standards and event requirements.
* Coordinate travel and accommodation arrangements for staff and guests.
Event Administration:
* Maintain Run-of-Show documents and ensure all operational plans are up-to-date.
* Review and update Summit Access pages and other operational documents for accuracy and consistency.
* Manage deliverables and deadlines for both internal team members and Summit speakers.
* Provide administrative support including data entry of event feedback, creation of registration records, and maintenance of databases.
* Design and maintain an active database of biographical data, headshots, and evaluation feedback for Summit speakers.
* Create and maintain key support documents for events such as a run-of-show for on-site team and preparation handbook for speakers.
Stakeholder Engagement:
* Manage customer service activities, addressing attendee issues and coordinating resolutions with relevant teams.
* Work with the wider Summits Team to maintain an up-to-date plan and ensure the delivery of a high-quality experience for attendees.
* Develop relationships with internal teams and assist in broader industry engagement activities.
Other:
* Support the maintenance and promotion of the company’s brand and mission.
* Ability to travel to approximately 6-8 events per year across EMEA.
* Provide additional support as needed, if asked by the Line Manager or Management Team.
Please contact Rachel Phillips, Associate Director in confidence regarding this brand new opportunity in Swansea or apply directly below: