Are you an engaging and enthusiastic customer services expert looking for an exciting next step in your career? Our client based in Guildford are seeking just that. If you have a passion for delivering excellent customer service and have the drive to succeed within a leading and successful company then this role could be just right for you.
Duties of the Customer Service Advisor role include:
Maintain excellent product knowledge
Deliver top notch customer service via multiple touchpoints including telephone and email
Placing orders
Following up on orders and enquiries
Developing fantastic relationships with customers
Liaising closely with the sales team and external couriers
Assist in the full enquiry process
Responding to invoice queries
Following up on warm leads
Handling quotations
The ideal Customer Service Advisor will:
Have a solid background in customer service
Ideally have experience with administrative duties such as invoicing
Be self-motivated and eager to succeed
Must have excellent communication skills
Must be able to work collaboratively as part of a team
Experience with targets is advantageous
Strong ability to prioritise workload
Our client in return offers a competitive benefits package and flexible working. Apply now if you are based within a commutable distance of Guildford and keen to learn more about this exciting role!