Fraud Dedections
other jobs Parkside Office Professional
Added before 79 Days
- England,West Midlands,Birmingham
- full-time
- £13.00 per hour
Job Description:
Job Opportunity: Fraud Investigator - Temp to Perm Role
Location: Birmingham
Salary: £13 per hour
Goldman is seeking a detail-oriented and proactive Fraud Investigator to join our dynamic team on a temp-to-perm basis. This exciting opportunity involves working Monday to Friday shifts, with a hybrid work model available after the initial training period.
Key Responsibilities:
* Review detection system-generated alerts to identify fraudulent activities related to transactions, compromised accounts, and account openings.
* Investigate identified risks, make sound decisions on escalating risky accounts, place and remove restrictions, and secure compromised accounts.
* Determine required actions based on established procedures to protect the Bank’s assets; collaborate with supervisors on complex cases.
* Place appropriate holds on accounts with detected fraudulent activity and document actions timely and accurately to meet audit and compliance requirements.
* Build rapport with customers, merchants, financial institutions, and other personnel to resolve system issues or request additional information to support decisions on fraudulent activity.
* Meet established goals for metrics including call and case quality, productivity, and customer acquisition by maximizing service to customers.
* Assist in identifying and developing process enhancements to increase the efficiency of fraud detection activities.
* Identify and prevent loss from fraud reports, referrals from the fraud email box, and return items from multiple sources/platforms.
* Stay current on industry, national, and global fraud trends and prevention strategies, recommending tools, services, and practices for improvement.
* Complete ongoing compliance and remedial training as scheduled.
* Work closely with the Financial Crime team to escalate cases where appropriate.
Basic Qualifications:
* 1-2 years of experience in Fraud or Investigations within a financial institution.
* Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook).
* Strong understanding of the customer service experience.
* Self-directed, detail-oriented, driven, and able to work independently in a team-oriented and fast-paced environment.
* Good analytical and problem-solving skills.
* Flexibility to work late or arrive early as workload demands.
Preferred Qualifications:
* Degree/Diploma or equivalent military experience.
* Fraud Operations experience at a large retail bank.
If you are a dedicated professional with a keen eye for detail and a passion for preventing fraud, we invite you to apply for this exciting opportunity.
Location: Birmingham
Salary: £13 per hour
Goldman is seeking a detail-oriented and proactive Fraud Investigator to join our dynamic team on a temp-to-perm basis. This exciting opportunity involves working Monday to Friday shifts, with a hybrid work model available after the initial training period.
Key Responsibilities:
* Review detection system-generated alerts to identify fraudulent activities related to transactions, compromised accounts, and account openings.
* Investigate identified risks, make sound decisions on escalating risky accounts, place and remove restrictions, and secure compromised accounts.
* Determine required actions based on established procedures to protect the Bank’s assets; collaborate with supervisors on complex cases.
* Place appropriate holds on accounts with detected fraudulent activity and document actions timely and accurately to meet audit and compliance requirements.
* Build rapport with customers, merchants, financial institutions, and other personnel to resolve system issues or request additional information to support decisions on fraudulent activity.
* Meet established goals for metrics including call and case quality, productivity, and customer acquisition by maximizing service to customers.
* Assist in identifying and developing process enhancements to increase the efficiency of fraud detection activities.
* Identify and prevent loss from fraud reports, referrals from the fraud email box, and return items from multiple sources/platforms.
* Stay current on industry, national, and global fraud trends and prevention strategies, recommending tools, services, and practices for improvement.
* Complete ongoing compliance and remedial training as scheduled.
* Work closely with the Financial Crime team to escalate cases where appropriate.
Basic Qualifications:
* 1-2 years of experience in Fraud or Investigations within a financial institution.
* Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook).
* Strong understanding of the customer service experience.
* Self-directed, detail-oriented, driven, and able to work independently in a team-oriented and fast-paced environment.
* Good analytical and problem-solving skills.
* Flexibility to work late or arrive early as workload demands.
Preferred Qualifications:
* Degree/Diploma or equivalent military experience.
* Fraud Operations experience at a large retail bank.
If you are a dedicated professional with a keen eye for detail and a passion for preventing fraud, we invite you to apply for this exciting opportunity.
Job number 1394830