IT Support Engineer
Location: Kidderminster
Salary: £25,000-£35,000 per year
Are you a talented IT support professional seeking an exciting opportunity to further your career with a vibrant and fast-paced organisation? Applause IT is recruiting for an IT Support Engineer for a leading telecoms and technology company.
Responsibilities:
* Provide remote support to resolve customer issues, acting as an escalation point for 1st and 2nd Line Engineers.
* Manage complex issues to resolution via telephone, email, and remote-control sessions.
* Diagnose and troubleshoot technical issues, prioritise and manage open tickets, and monitor responses.
* Ensure customer processes and documentation are up-to-date.
Requirements:
* Hands-on technical experience.
* Proficiency with Windows & MAC Desktop Operating Systems, O365 Administration, Microsoft Intune, Active Directory, networking protocols (TCP/IP, DNS, DHCP, VLAN), VPN systems, Microsoft Azure, VMWare, and Citrix.
* Strong problem-solving skills and the ability to communicate effectively with customers.
Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* Private medical insurance
* Referral programme
* Potential for some home working
If you’re looking to join a forward-thinking business and meet the requirements of the role, please click apply to upload your CV and covering letter.