12-month contract role working for a well-established non for profit organisation. In this role you will be responsible for effectively responding to inbound enquiries from members, employers, and customers, ensuring a first-class and personalised experience is delivered.
You will respond to enquiries via telephone and email with the goal of continuing delivering exceptional service and improved customer satisfaction and retention rates.
The role is hybrid, 2 days in the Bracknell office (parking on site), 3 days from home. Hours are 9am - 5pm with an early finish on a Friday. We are looking for individuals available to start at short notice, the role offers excellent benefits including:
* 25 days holiday plus bank holidays
* Birthday Day Off
* Generous Pension Contribution and Pension Advice
* Employee Assistance Programme
* Private Medical Insurance
* Health Cash Plan
* Life Assurance
* Great Learning and Development opportunities
About You
We’re looking for an individual who has excellent communication skills and demonstrable experience in a busy and varied customer service role. Able to deal confidently with people at all levels, developing positive working relationships with team members, colleagues and other departments, you will have excellent telephone call handling skills and be a strong team player who can effectively manage and prioritise a busy workload.
You’ll also be IT literate to include familiarity with MS Office (including MS Teams), CRM software and web applications and have an aptitude for learning new IT systems quickly. You’ll have good administration skills with a keen eye for detail and be able to deliver accurate, high-quality work within well-defined processes and procedures.
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.