Helpdesk Operator/Customer Service Advisor

Salary £11.90 per hour
Hours - 21 Hours
Location Glasgow

Shift Pattern: Variety of OOHs shifts including backshift and weekends - Backshift & Weekend Shift Pattern:

Monday 3-10, Tuesday 3-10, Friday 3-10 & Saturday 8-4
Wednesday 3-10, Thursday 3-10, Saturday 3-10 & Sunday 9-5

Here are the benefits my client offer:

* 33 days (6.6weeks) paid holiday for a full-time contract
* 37.5 hours per week contract
* Informal hybrid working
* Free on-site parking
* Subsidised canteen facilities & vending machines
* Access to Mental Health First Aiders
* Recommend a Friend incentive
* Legal Shield is a free service for colleagues and their families. Legal Shield gives you access to independent, expert legal views on topics like employment advice, personal injury, legal advice, and wills
* Pension scheme - up to 5% matched contribution
* Company-funded Health shield cash plan. Health shield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more
* Salary sacrifice schemes, including Smart Tech and Cycle to Work
* Great development and career opportunities
* Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Curry’s, IKEA, Argos, and more
* Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips
* Access to our colleague reward and recognition tools, with awards ranging from £5 - £250!

Here’s what you can expect to be doing:

* Handling inbound and outbound calls, and logging jobs in a fast-paced environment
* Co-ordinating contractors and City Technicians to ensure they attend to my clients standards
* Working in partnership with customers to achieve results
* Completing a variety of administrative tasks such as quotes, uplifts, emails
* End-to-end job management
* Working as part of a team to drive customer excellence
Here’s what we would like from you:
* Driven and passionate with a great attitude to deliver customer excellence
* Helpdesk experience in facilities management
* Excellent verbal and written communication skills
* Accuracy and attention to detail
* Ability to work as part of a team and effectively manage own workload
* Administrative experience, including knowledge of Microsoft office packages
* Previous contact centre/call centre/helpdesk experience

Apply ASAP for immediate consideration…
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.