Are you a highly motivated Customer Experience Specialist with a passion for delivering exceptional service? One of our clients are currently seeking an individual to join their team as a Customer Experience Specialist with a focus on operations. If this sounds of interest to you please apply now! 
Benefits:
* Competitive salary package
* Pleasant, informal, and stable working environment
* Opportunities for growth and professional development
* Team events and company parties
* Joining a supportive and passionate team
* Hybrid working
Responsibilities:
* Serve as the primary point of contact for customer inquiries and concerns
* Provide customers with information and guidance throughout the purchasing process
* Offer technical advice and respond to product-related queries as a specialist (full training provided)
* Efficiently manage the credit and collection cycle
* Process customer orders and returns accurately and timely
* Coordinate with the transport team and oversee incoming deliveries
* Utilise CRM system effectively to access customer information and manage quality cases
* Ensure a high level of customer satisfaction through exceptional service
* Identify and address customer issues with creative problem-solving techniques
* Maintain a keen attention to detail and meet business objectives
Requirements:
* Excellent communication skills with a customer-centric approach
* Strong problem-solving abilities and attention to detail
* Ability to multitask and manage priorities effectively
* Comfortable working in a fast-paced and changing environment
* Quick learner with the ability to adapt to new software and systems
* Collaborative mindset and willingness to learn
* Organized, adaptable, and capable of handling pressure
If this role is of interest to you, please apply now!