Project Trainer
other jobs Adele Carr Recruitment
Added before 78 Days
- England
- full-time
- £26,000 per annum
Job Description:
Project Trainer, £26k + bonus upon completion, 6 month FTC, UK An opportunity has arisen with this successful and rapidly expanding organisation to join them on a 6 month FTC to complete a specific project for the business. You will be responsible for delivering high-quality, efficient, and cost-effective training, both on-site and remotely. Full training will be provided but experience of working within a pharmacy previously is essential.
Duties will include;
* Prepare, manage, and deliver training sessions both remotely and on site.
* Attend all training sessions on time, remain professional throughout, and complete the training in full. If your training exceeds your daily working hours, you will receive time in lieu.
* Provide an excellent level of service and support to customers, managing issues and queries through to resolution.
* Communicate and collaborate with other areas of the business to resolve customer queries, provide feedback, and increase personal knowledge.
* Identify trends and areas for improvement through customer feedback analysis and market research.
* Provide internal training, support, and feedback across all departments and products.
* Create and maintain training checklists, user guides, and videos for all products.
* Adhere to all operating procedures and work instructions in compliance with ISO 9001 and 27001.
* Provide product support to customers and colleagues, including but not limited to customer calls, clinics, demonstrations, site visits, documentation, research, webinars, and events.
* Use internal systems to ensure that all customer records are accurately maintained and all support cases are logged.
* Ensure service level agreements, response times, and quality standards are adhered to.
This role will require travel to sites, overnight stays etc. and so you must hold a valid driving licence and have access to your own vehicle. Expenses will be covered weekly and hotels and meals will be included.
You must be confident and able to liaise with people at all levels face to face in a confident and professional manner. Please only apply for this role if you have experience of working within a pharmacy previously.
NB due to the high level of applicants only those shortlisted will be contacted.
Duties will include;
* Prepare, manage, and deliver training sessions both remotely and on site.
* Attend all training sessions on time, remain professional throughout, and complete the training in full. If your training exceeds your daily working hours, you will receive time in lieu.
* Provide an excellent level of service and support to customers, managing issues and queries through to resolution.
* Communicate and collaborate with other areas of the business to resolve customer queries, provide feedback, and increase personal knowledge.
* Identify trends and areas for improvement through customer feedback analysis and market research.
* Provide internal training, support, and feedback across all departments and products.
* Create and maintain training checklists, user guides, and videos for all products.
* Adhere to all operating procedures and work instructions in compliance with ISO 9001 and 27001.
* Provide product support to customers and colleagues, including but not limited to customer calls, clinics, demonstrations, site visits, documentation, research, webinars, and events.
* Use internal systems to ensure that all customer records are accurately maintained and all support cases are logged.
* Ensure service level agreements, response times, and quality standards are adhered to.
This role will require travel to sites, overnight stays etc. and so you must hold a valid driving licence and have access to your own vehicle. Expenses will be covered weekly and hotels and meals will be included.
You must be confident and able to liaise with people at all levels face to face in a confident and professional manner. Please only apply for this role if you have experience of working within a pharmacy previously.
NB due to the high level of applicants only those shortlisted will be contacted.
Job number 1397849
metapel
Company Details:
Adele Carr Recruitment
Company size: 20–49 employees
Industry: Recruitment Consultancy
Specialist Recruiter covering the whole of the North West. We cover multiple sectors including Accountancy, Public Practice, Business Support and Payr...