Our client is looking for a self-motivated, energetic individual to join their fantastic team in Bromsgrove. As the Service & Maintenance Manager your main responsibility will be to provide support and direction to the service and maintenance department.
The company have core values of attitude, trust and service, they use these to achieve high customer satisfaction, repeat business and employee engagement. There is a real emphasis on having the opportunity to grow in the role and challenge yourself to further personal development.
The Role:
* Manage reactive work - be aware of required response times and act accordingly.
* Logging of all incoming client callout calls and emails
* Planning engineer call out visits - ensure any necessary parts are ordered, access equipment is on site and anything else necessary for the visit to be successful
* Communicate with the client to book in visits - provide any information requested (RAMS, engineer details, etc)
* Communicating requirements to service engineers and liasing with them on a daily basis
* Manage stock not allowing engineers to just take spares, but allocating them to the jobs and reordering, as necessary.
* Allocating costs to the jobs to allow invoicing.
* Ensure engineer reports are sent following every visit and that reports are clear and communicate the right information.
* Assist with management of PPM works and planned/quoted works as required.
* Chasing all quotes proactively to ensure orders are secured.
* Issuing customer satisfaction questionnaires and/or ensuring the Service & Maintenance Manager obtaining feedback in accordance with our procedure.
* Contribute to continuous improvement and innovation in your role and department.
Skills:
* Competent user of MS Word & Outlook to write reports/emails and prepare documents.
* Competent user of MS Excel to develop and maintain spreadsheets for tracking of work, etc.
* Excellent telephone manner - not afraid to speak with customers, engineers, suppliers, colleagues.
* Outstanding customer service.
* High attention to detail
* Competent user of stock control software / maintenance software
For more information on this Service & Maintenance Manager, please contact Karen at Redwood Search Recruitment Agency, Worcester