* Leeds Office
* Hybrid working - 2 days per week in the office.
* £55,000 - £70,000pa dependent on experience
* Bonuses (+£10K-£20K)
* Excellent working culture and office environment
* 25 days holiday + bank holidays & holiday purchase scheme
* Employee wellness programme + cycle to work scheme
Roles & Responsibilities:
* Manage an existing portfolio of strategic Key Accounts, and continuously & proactively review their "health," engagement and value gained from the platform.
* Take necessary action to drive adoption of the platform and increase their audience engagement, with the ultimate goal of increasing clients’ ROI.
* Act as the main point of contact for clients, assisting with their navigation of the platform and connecting them with internal experts where required.
* Hold regular strategy sessions with clients, identifying potential growth and activity within the account.
* Lead internal discussions, communicating the customers’ objectives and deliver clear and concise briefs to the Project Management team.
* Relay process improvement and product development suggestions from customers, with the goal of increasing customer satisfaction.
* Gain a detailed understanding of the product portfolio to be able to assist clients with queries, suggesting appropriate solutions for their needs.
* Support the training, development, and coaching of the internal Account Managers and CSMs, creating a collaborative culture of growth.
Skills & Experience:
* 7+ years of experience in a Senior Customer Success / Senior Account Manager or similar role with the Marketing Sector is essential.
* Experience in agency is preferred.
* Experience/professional understanding of Marketing Automation, Email, Data Integrations, Web-Tracking, SEO or PPC is highly beneficial.
* Experience managing circa 30-40 BlueChip/Enterprise size clients with varying communication/attention requirements.
* An authentic customer centric approach to account management with a commercial mindset is essential.
* Excellent communication with a consultative approach to customer engagements.
* UK resident with unrestricted rights to work in the UK.
Our Client:
Is the creator of the UK’s fastest growing marketing automation platforms, born from the understanding that there is no one size fits all. Their product allows businesses to create, manage, and execute marketing campaigns, all within one platform; automating the process to increase audience engagement, drive leads, and reducing the internal time & effort required. Their collaborative, energetic, and customer focussed culture is at the heart of the business strategy and has been carefully nurtured over the years, resulting in an excellent working environment & high levels of customer satisfaction.
If you feel you are suitable, please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Alice McGlaughlin using the details on our website: wearemarmion.com
Thank you for taking an interest in the role advertised. We’d like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.