Our client, a leading International Moving & Storage company based in the Bristol area, specialising in domestic and commercial removal & storage solutions, is seeking a motivated and experienced Removals Self-Storage Operations Supervisor to join their growing team.
As the Removals Self-Storage Operations Supervisor, you will oversee the day-to-day operations of the self-storage facility, manage a small operations team, and drive sales through effective customer relationship management and sales strategies.
Responsibilities:
* Supervise and coordinate all activities within the self-storage facility.
* Maintain high standards of cleanliness, security, and accessibility for storage units.
* Monitor inventory levels to meet demand from prospective clients.
* Oversee maintenance and repairs of storage units and facilities.
* Develop and execute sales strategies to achieve revenue targets and maximize occupancy rates.
* Provide exceptional customer service, handling removals & storage inquiries and maintaining client relationships.
* Conduct tours and presentations for potential removals & storage customers.
* Negotiate and finalize rental agreements and contracts.
* Lead, train, and mentor the operations team to foster a positive work environment.
* Schedule tasks and ensure smooth daily removals & storage operations.
* Conduct regular performance evaluations and provide feedback for improvement.
* Prepare reports on facility operations, sales performance, and occupancy rates.
* Ensure compliance with company policies, procedures, and safety standards.
Requirements:
* Proven experience managing a self-storage facility or similar operational role within the removals & storage industry.
* Strong removals sales and customer service skills with a demonstrated ability to achieve sales targets.
* Excellent leadership and team management abilities.
* Understanding of facility management practices, including maintenance and security protocols.
* Effective communication and interpersonal skills.
* Proficiency in MS Office; and experience with storage management software are advantageous.
* Flexibility to work weekends or evenings as required.
Contact Alchemy today if you believe you might be a good fit for this position!